Returns & Refunds

The short version

You have 30 days from delivery. If the cabinet arrives damaged or defective, we replace it and you pay nothing. If you simply change your mind, you can return it in its original packaging and we refund the item price minus return shipping.

The 30-Day Happy Cat Guarantee

Cats have opinions. If yours refuses to use the cabinet after a genuine two-week try, email us within 30 days of delivery and tell us what happened. We will work it out with you - usually that means a refund without asking you to ship a large box back across the country.

We ask for two weeks because most cats that hesitate at first come around by day four or five. Our FAQ has the settling-in steps that work.

Damaged or defective on arrival

  1. Photograph the damage and the outer box, ideally before you finish unpacking.
  2. Email us the photos and your order number within 7 days of delivery.
  3. We ship a replacement, or refund you in full - your choice.

You do not need to repackage or return a damaged item. Return freight on furniture costs more than the piece is worth, and that is our problem to solve, not yours.

If only one part is damaged - a door, a panel, a bag of hardware - tell us. We can often send just that part, which is faster for you than a whole replacement.

Change of mind

To return an unwanted item it must be:

  • Unused and unassembled, or reassembled back into its original condition
  • In its original packaging
  • Reported to us within 30 days of delivery

Email us for a return authorisation before sending anything back - packages returned without one cannot be tracked to your order. Return shipping for a change of mind is the customer's responsibility and is deducted from the refund. For a cabinet this is typically $45-$90 depending on your location. We tell you the exact amount before you commit.

We do not charge a restocking fee.

Wrong size ordered

If you ordered Standard and needed Large - or the reverse - email us. We will help you swap it. You cover the return shipping on the original, we cover the outbound shipping on the replacement.

To avoid this entirely, measure your litter box before you order and check our size guide. If you are unsure, email us your litter box measurements and your cat's weight and we will tell you which one to buy.

Refund timing

Once we approve a refund it is issued to your original payment method within 2 business days. Your bank or card issuer then takes a further 5-10 business days to post it. We will email you when it leaves our side.

What is not returnable

  • Items reported more than 30 days after delivery
  • Items that have been modified, painted, or damaged after assembly
  • Items returned without prior authorisation

How to start a return

Email us with your order number and a sentence about what happened. A person reads it. We reply within 24 hours, Monday to Friday.