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Our Return & Refund Policy We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we accept returns within 30 days of delivery. Eligibility Items must be unused, in their original packaging, and in the same condition as received. Items that are damaged due to customer misuse or missing original packaging may not be eligible for a full refund. How to Return To initiate a return, email us at support@aquaflowshower.com with your order number and reason for return. We will provide you with return instructions within 1-2 business days. Refunds Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be processed to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product). Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you. Exchanges We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order. Questions Email us at support@aquaflowshower.com and we will respond within 24 hours on business days.